As your leading retailer, we serve you every day of the week at our store and online.

At Khaksar, we believe in improvement. Little by little, day by day.

We started our business with a simple mission, to be the best retail chain. Our Customers want the best available products at the best value, it’s our job to deliver this in the right way for them.

That’s why we’ve chosen ‘ we believe in improvement. Little by little day by day ‘ as our core purpose.

As a business, serving customers is at the core of everything we do – from colleagues in our store to those of us in supporting roles.

At Mardan, we serve some 1300 shoppers every day. It is our goal to ensure our every customer experience better on each visit.

Our Values help us to understand how to put this into practice:

Understanding Our Customers, Colleagues and our Community, little by little day by day.

• We try harder for our customers.
• We Understand our customers
• We want to be first to meet their needs
• Act responsibly for our communities

Understanding our customers, colleagues, and our communities – and what matters to them, and then trying to make those things better, is at the heart of Khaksar. It’s about listening to people and talking to them using all the tools at our disposal and then acting by changing and innovating to meet their needs.

Treating Other People How we want them to treat Us

• We treat people how they want to be treated and how we want them to treat us
• We Work as a team
• We Trust and respect each other
• We Listen, support and say thank you
• We Share knowledge and experience

We know that looking after our colleagues in a culture of trust and respect is essential to the success of Khaksar. Where colleagues feel recognized and rewarded for the work they do together, where they have the opportunity to get on and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers.

Little by little day by day makes a big difference

• Making it easier to live more healthily by providing hygienic and quality products
• Sourcing great quality, affordable and sustainable products
• Making a positive contribution to the communities where we operate.

Little by Little day by day makes a big difference – it’s the value we live by to ensure we serve our customers, colleagues and their communities a little better every day. It really captures how, when we add up all the small things we do, Khaksar can make a big difference to the issues of customers, colleagues, communities and the wider society we all care about.

It covers the little things we do every day as well as linking these things together to contribute to the bigger global initiatives in which we are involved. It helps us take the right actions to bring trust and transparency into our business.

Our Code of Business Conduct

Our Code of Business Conduct are certain rules and policies we have established to keep us and our valued customers safe.

The Code describes our most important legal obligations and the policies that must guide our conduct.

Looking After our customers

• Maintaining food quality standards
• Maintaining quality standards for non food items
• Keeping an inexpensive price policy
• Taking care of the interests of our customers

Looking after our colleagues

• Taking care of the health and safety of our colleagues
• Giving equal opportunities and promoting diversity

Our Behavior

• Treating Suppliers, Vendors and Customers with tolerance, dignity and respect
• Prompting a welcoming and inclusive work environment
• Taking responsibility for our performance

Human Rights

• We respect the human rights of our colleagues and customers
• We stand firm on our value – to treat everyone how they like to be treated
• Promote equality and value the diversity that colleagues bring. Employment decisions are made solely on the basis of job-related skills, achievements and performance..
• Enable colleagues to have a voice due to our fair and trusted methods of resolving issues. Relationships are built on a basis of cooperation and a shared agenda
• Look after our people’s health and wellbeing by ensuring that they are safe at work, and do not work excessively. We provide health & safety training, and protective equipment wherever required

Trading Fairly

• We believe in a fair trade
• We believe in a healthy competition where the market grows
• We firmly believe inexpensive pricing is the best policy
• Ethical Trading
• We do not believe in maximizing profits at the cost of customers
• We do not sell, promote, or gift expired, damaged, or illegal goods and products intentionally.
• We work hard to make a safe interacting environment for all