Website Terms of Use

 Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Using the Site

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use.

In using the Site and information available from the Site, you agree that you will not:

(a) post, disseminate or transmit unauthorized advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
(b) omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content;
(c) impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity;
(d) engage in any activities in order to withhold or cloak identity or contact information;
(e) send harassing and/or threatening messages to others;
(f) engage in “flooding” – i.e. ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address);
(g) use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation;
(h) electronically stalk or otherwise electronically harass another; or
(i) engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that:

 (1) contains personally identifiable information belonging to minors; or

(2) is for commercial purposes or contains advertising or is intended to solicit a person to buy or sell services or to make donations.

Accuracy of information

We will use reasonable endeavors to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice or authority on which reliance should be placed. Except to the extent that Our Trading Terms apply (as set out below), We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, We accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

Intellectual Property

All content on the Site is protected by copyright. We, or Our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content.

Except as expressly set out in these Terms & Conditions, nothing shall give you any rights in respect of any intellectual property owned by Us or Our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, our name, trade marks, logos or other proprietary marks, or any of the content of the Site, in whole or in part, except as provided in these Terms & Conditions.

You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without Our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms & Conditions shall terminate immediately upon your breach of any of these Terms of Use.

Communications

Whilst We are always happy to hear from you, it is Our policy not to accept or consider creative materials, ideas or suggestions other than those We specifically request.

This is to avoid any misunderstandings if your ideas are similar to those We have developed independently. Therefore, We request that you do not send to Us any original creative materials such as original artwork etc. Any communication or material you do transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary.

Anything you transmit or post may be used by Us or our affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. We are free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Your Site Account

You may create an account on this Site by clicking on the Your Account link on the homepage and following the on-screen prompts. Please note that you will be required to supply information including a valid email address and your home address. Incorrect details may result in the rejection of your order.

You can amend your details at any time by logging in or while placing your next order. To do so , either select ‘change your details’ on the ‘checkout’ screen or log in and navigate to your account pages and follow the relevant links.

Please note that We reserve the right to suspend or terminate your account if it is or appears to Us to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of the Site. Any person who holds such a suspended or terminated account must not re-register on the Site without Our prior consent.

Linked Sites

We assume no responsibility for the contents of any other web sites to which the Site has links and We do not endorse the material on any linked web site. The provision of any links does not imply We have any association with their operators. We shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or in reliance on any content, goods or services available on such hyperlinked sites.

Trading Terms

Pricing Policy

We continue to review Our service to ensure that customers keep coming back to Us for more than just great value in all the products We sell.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and will not be obliged to supply products at the incorrect price.

 

Product Information

We are under a legal duty to supply goods which conform with the contract We have entered into with you.

We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

Offers cannot be used in conjunction with any other offer (online or otherwise). We reserve the right to restrict offers to one purchase per household at our discretion. All offers are subject to availability while stocks last. Offers may be withdrawn without any notice.

The feature on the Site of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Please note that the Site stocks spices, herbs and halal food products only.

Orders for Sales & Purchases

Further information about placing and paying for an order is set out in Our Ordering and Payment help pages.

You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order (by clicking ‘pay now’ on the ‘payment’ page of the checkout procedure).

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion We will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and Us will take place when We call you on your provided number and/or send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order or you have already cancelled it in accordance with the provisions.

Although We attempt to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation.

Payment

We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards listed on the Site or choose our Cash on Delivery option. Payment will be charged at the point of submitting your order, usually just before dispatch and/or in the case of a Cash on Delivery, cash will be collected upon delivering your order at your given address.

Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.

All credit/debit card holders are subject to validation and fraud checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.

You authorize Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.

Delivery

Further information about our delivery areas, delivery charges and estimated delivery times is set in Our Delivery Help pages.

Subject to availability, We will use reasonable endeavors to deliver the products you have ordered as soon as possible after you place your order. You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 30 days of being ordered you are entitled to cancel your order and receive a full refund of any monies paid.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We deliver the products ordered to the valid delivery address which you supply. We cannot deliver items within the same order to multiple addresses. We currently deliver in Pakistan only.

We will advise you by email if there is likely to be a delay in dispatching your order. We reserve the right at Our discretion to ship orders only to the billing address.

If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Site account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.

Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.

Overdue Delivery

You can check the current delivery status of your order at any time by logging in to your Site account. In addition, We will send you an email (to the email address you supply when you register with the Site) alerting you of any change of status of your order including when We’ve dispatched your order.

Your order should arrive within not more than 07 days of dispatch (not including Sundays). This maximum delivery period shall have elapsed before We will consider claims for lost in transit consignments.

If you suspect a delivery to be overdue then please either send Us a message via the Contact Us facility on the Site or email the Customer Services Department at xxxxxxxxx

Click & Reserve

Our email confirmation of Click & Reserve order place online does not constitute our acceptance of the order. Completion of the contract for the order takes place at the point at which you purchase and collect the goods in store.

Our email confirmation will include an expiration date for your reservation. If you do not purchase and collect the goods before the expiration date your reservation will be released and you will not be able to purchase and collect the goods. Once a reservation order is placed it cannot be manually cancelled and the goods will be held until the expiration date. We cannot guarantee availability of released reservations.

Sometimes the price of an order will change between the point of reservation and collection in store.

The price you pay will be the lower of:

(1) the price at the point of reservation or

(2) the price at the point of purchase and collection. We will not honor any price fluctuations between these two points.

Our Pricing Policy (as set out above) also applies to Click & Reserve orders.

We will only honor reservations where you present a valid order reference number as provided in our email confirmation.

We may also require you to provide the e-mail address and telephone number associated with the account through which the order was placed.

If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the Click & Reserve system, we reserve the right to cancel reservations and / or to restrict / block access to the Click & Reserve system for that person or persons. Examples of such activity may include placing significant numbers of reservations where the goods are not subsequently collected, placing significant numbers of reservations for the same product without them being subsequently collected and the selling of reservation confirmations. This list is not exhaustive. We reserve the right to restrict or limit availability of the Click & Reserve service at any time for any reason.

Title to the goods shall not pass to you until you have purchased and collected the goods in store.

Refunds for goods purchased online using the Click & Reserve service may be requested in store.

See our Cancellations and Returns Policy below for further information.

Collect from Store (Click & Collect)

Our email confirmation of a Collect From Store (Click & Collect) order placed online does not constitute our acceptance of the order. Completion of the contract for the order takes place at the point at which you collect the goods in store.

If you do not collect the goods within 07 days from the date of issue of your order confirmation, your order will be cancelled and we will issue a refund to the payment method used to place the order.

Our Pricing Policy (as set out above) also applies to Collect From Store (Click & Collect) orders.

We will only honor Collect From Store (Click & Collect) orders where you present all of the following at the point of collection:

• the confirmation email from when the order was placed
• the credit or debit card that was used to place the order;
• verification of your identity in the form of:

 (i) a CNIC copy.

Where a request by us for proof of ID is not met, we reserve the right to refuse your collection attempt.

If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the Collect From Store (Click & Collect) system, we reserve the right to cancel orders (and where appropriate, refund the value of the goods to the original purchase method) and / or to restrict / block access to the Collect From Store (Click & Collect) system for that person or persons. Examples of such activity may include placing significant numbers of orders where the goods are not subsequently collected, placing significant numbers of orders for the same product without them being subsequently collected and the selling of order confirmations. This list is not exhaustive. We reserve the right to restrict or limit availability of the Collect From Store (Click & Collect) service at any time for any reason.

Title to the goods shall not pass to you until you have collected the goods in store.

Refunds for goods purchased online using the Buy & Collect service may be requested in store or by post. See our Cancellations and Returns Policy below for further information.

Cancellations and Returns Policy

For further information on your cancellation rights, returns and refunds please see our Returns and Refunds help page which includes details of how to cancel your order.

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

You may cancel your order by contacting Us by email or post or, alternatively, by returning the products to Khaksar, in accordance with the following provisions.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

(i) the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact;
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product, all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

All products should be returned to us by post at the address below within 14 days of you cancelling your order.

 

You will have to bear the direct cost of returning the products to us unless you are returning a faulty item. If you are returning a product to us because it is faulty, please see the below section ‘Damaged or Faulty Products’ or our Returns and Refunds help page for further details.

 

Until such time as the products are returned to Us, you must retain possession of the items and take reasonable care of them.

 

Alternatively, certain products may be returned to us at Khaksar. Please bring with you proof of purchase (e.g. a copy of the relevant dispatch confirmation email or the returns note that will have been included in the delivery package). Items purchased as part of a combined product (for example a combined hardware and games product) can only be returned to one of Our stores if all items in the combined product are returned together.

 

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

 

If you cancel your order, any sum debited by Us from your debit/credit card will be refunded in full to the same card (less any permitted deductions for diminished value). Please note that only the cost of standard outbound delivery will be refunded to you, even if you chose express delivery.

 

Damaged or Faulty Products

 

In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.

 

If you believe a product is faulty or damaged prior to delivery to you please contact our Returns Department by sending an email to xxxxxxx which includes the following information:

 

• Your order number

 

• The item being returned

 

• Brief explanation of the fault

 

• Whether you require a refund of replacement

 

A member of our team will then give you all the details you need to return the faulty item.

We will bear the costs of returning faulty items to us.

Our policy on damaged and faulty products does not affect your statutory rights.

 

Our liability

 

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.

 

We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.

 

Help

 

If you have any queries concerning Our service, the Site or any products you purchase from Us (for example technical problems), please Contact Us.

These terms and conditions were last updated on 04 08 2018.